March 28, 2018

5 ways to surprise and delight your retail customers

It’s easy to get stuck in the day-to-day of running a retail business, but finding time to surprise and delight your customers is key to ongoing success. Running a retail business means managing stock, staff and your shopfront. Chances are you’ve got the added pressure of online orders coming in.Then you’re running your marketing campaigns and developing new products. It’s understandable that building a relationship with your customers starts to get pushed down the to-do list. So here are five simple ways to create a great customer experience and keep them coming back:

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